Debt Collection Technology

Innovative Debt Collection Technology

ARMS’ technology plays an important role in maintaining the high level of service we provide to our clients. As a result, we regularly review our hardware and software requirements.

Software
Our primary collection application hosts a comprehensive integrated reporting system designed to provide our clients with an extensive suite of standard reporting. In the event a report is not available ‘off the shelf’, customised reporting can be tailored to your requirements.

ARMS’ software is fully integrated with our secure internet-based utility. This allows our clients real-time access to their accounts with the ability to update and review them online.

Telephony system
We use an effective, fully blended telephony system. This tool provides efficiencies through the use of predictive dialer technology. It also provides in depth reporting of caller activity, on all inbound and outbound contacts, recording not only the conversations themselves but the subsequent operator actions also. For more information see Call Centre Expertise.

Data Backup & Security
Our clients’ information is backed up hourly using advanced technology to protect it from loss or corruption. Backups are stored off-site at a secure location to ensure full recovery in any situation.

Online Lodgment of Legal Documents
ARMS has the capability to lodge your legal documents electronically through a secure, password encrypted software system. This system is designed to save our clients significant time and costly delays throughout the legal process. It also allows us access to real-time information on the status of documents and claims.