Debt Collection

Debt Recovery

The ARMS Global Group are specialists in accounts receivable management with substantial industry experience using proven and effective techniques and systems. We provide a full range of advanced credit risk management services and advice. All our services are designed to maximise collection at all points of the credit cycle, while minimising costs.

Many top Australian companies and government organisations trust ARMS to improve their cash flow and recover their outstanding insurance claims. By outsourcing the debt recovery process, our clients ensure that they remain compliant with all legislation, finalise files faster, maximise their returns and markedly improve their bottom line without investing heavily in internal processes.

While our primary goal is to boost our clients’ cashflow through the efficient recovery of their outstanding debts, ARMS ensures that we protect our clients’ brand, reputation and customer base as if they were our own. Professionalism and ethics are of the utmost importance to us. We pursue accounts in accordance with our clients' internal processes, and at specific client instruction. We’re committed to implementing our Brand Protect Program for each client, have achieved Quality Assurance and regularly audit our outcomes.

ARMS enters into individual service level agreements with all our clients to ensure we create a partnership which facilitates maximum recoveries while protecting our clients’ internal processes. These agreements are supported by regular key performance indicators and online client reports which provide our clients with information on all action we undertake on their behalf in real time.

ARMS currently act on behalf of a number of leaders in the following industries:
• Insurance
• Medical Providers (including hospitals and pathology providers)
• Government Bodies
• Banking and Finance
• Utilities
• Commercial Businesses
• Local Councils