Debtors' Rights

Debt Collectors Code of Ethics

Services

1. The ARMS GROUP (ARMS) undertakes to provide efficient and effective service in all those areas which have been designated as covered by the agency.
2. ARMS undertakes to provide all those services which have been clearly advertised as services performed by the agency.
3. ARMS undertakes to accept no gratuities from clients which may be perceived as impairing the provision of an efficient and effective service.
4. ARMS undertakes not to misrepresent my agency by utilising either stationery or any inference as being a law firm or solicitor.
5. ARMS undertakes to make monthly settlement of clients accounts or as determined by mutual agreement with the client.
6. ARMS undertakes to honour all agreements made with individual clients and to exercise prudent business practice in the exercising of these agreements.

Client Relationship

1. ARMS undertakes to protect the interests of my clients and will give prompt and diligent attention to all matters received.
2. ARMS undertakes to initiate clients' instructions in a prompt and diligent manner, providing such instructions are reasonable and legitimate.
3. ARMS undertakes to be selective, where possible, in accepting instructions from firms or individuals who may engage in questionable activities.

General

1. ARMS undertakes not to speak disparagingly about fellow members of our Industry and their business activities and where activities are seen to bring disrepute to our industry to report to our industry ethics committees.
2. ARMS undertakes not to supply an opinion on matters in which the client's best interests will be served by referral to an appropriate legal person or law firm.