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About the ARMS Group


Business Philosophy

Our Partnership approach forms the cornerstone of our business philosophy that also encompasses the following:

  • Partnership approach to business.
  • Each client has direct access to management.
  • No result, no fee guarantee for debt collections.
  • Firm but friendly accounts management.
  • Negotiation, not litigation.
  • Outstanding level of professional service quality and expert advice tailored to meet and exceed the needs of clients.
  • Comprehensive and leading edge accounts receivable management services.
  • Fast debt collections with industry leading debt recovery rates using efficient techniques and systems.
  • All business is performed according to the code of conduct prescribed by the Institute of Mercantile Agents and the Australian Collectors Association.
  • The ARMS Group practices adhere to legislation relating to Consumer Fair Trading practice, Privacy Amendment Act 2000 (Private Sector), and all National Privacy Principals.

The ARMS Group is a member of the following Industry Associations

The Institute of Mercantile Agents Limited established in 1961 represents the professional interests of collectors, investigators, process servers and repossession agents throughout Australia.                The Australian Collectors Association grew from the commitment of its members to the establishment and maintenance of the highest standards of ethics, professional conduct, and responsible trading, for businesses operating in the receivables management industry.

Click on the following for more information:



ARMS debt collection agency specialise in debt collection and debt recovery. Contact our debt collectors online.
Online Debt Payment - If you have received a letter from us then you can pay the overdue account online here.
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