About The ARMS Group

The ARMS Group Difference:

Accounts Receivable Partnership

We continuously strive to understand the business of our clients to ensure that we are maximising their potential. Each client has access to a principal manager to discuss their needs for a full range of accounts receivable services. Each client also has a dedicated officer for day to day contact. Clients like to discuss business with managers who understand their needs and who are proactive in delivering solutions.

Our business is about relationships and partnership as we are best able to provide services as an extension of a client's business. The ARMS Group prides itself on its direct, honest and personal approach to providing expert advice and service.

With substantial industry experience and using proven and effective techniques and systems, we help clients to effectively manage accounts receivables including the circumstances leading to slow paying and delinquent accounts. We provide expert advice to improve the performance of the internal processes of clients. Our advice goes beyond our fee based services and it represents the kind of open communication that is expected between business partners.

We are responsive to client needs and action requests promptly. The ARMS Group pursues accounts according to specific client instructions and in concert with client organisation internal processes. We conduct business in the name of the client when requested. Our approach to accounts varies from "soft" to "firm" depending on client specification. Documentation and reporting may be customised to client needs.

Our negotiation techniques effectively increase recovery rates and avoid the costly possibility of litigation. Negotiation benefits the business of clients as well. Through professional negotiation delinquent accounts can become good customers for clients in future and sources of business referral.

The ARMS Group consider the success of our clients as a measure of our success. We judge ourselves not only by meeting and exceeding the expectations of clients, but also by the willingness of clients to refer our accounts receivable service to others.